SOLUTIONXPERT SUPPORT

    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    Why should we consider SolutionXpert?

    SolutionXpert specializes in Biometric Products & Solutions and has been a trusted provider for many years.

    How many training sessions are included?

    SolutionXpert provides three training sessions with the purchase of a new product.

    What if my trained employee leaves?

    SolutionXpert offers three training sessions included with product purchase, which can be utilized anytime within a year or during the defined warranty period.

    Is a Service Level Agreement necessary?

    SolutionXpert recommends a Service Level Agreement (SLA) for organizations requiring reliable hardware and software support for smooth operations.

    What is covered under the warranty?

    The warranty covers hardware and software during the specified period under normal usage conditions.

    What is the warranty period?

    SolutionXpert provides a one-year warranty for both hardware and software under standard conditions.

    What happens if my warranty expires?

    Once the warranty expires, you can extend service and support annually by purchasing a Service Level Agreement (SLA).

    How can I get extra support and warranty?

    SolutionXpert offers Service Level Agreements to provide additional hardware and software support.